How long will it take to receive my order?
All orders are processed within 24 – 72 hours, Monday – Friday. We do not process orders on Saturdays, Sundays, or major U.S. holidays. Estimated transit times refer to the time it takes the package to reach its destination once it’s been shipped. They do not include our processing time.
Where do you ship to?
We ship to all states in the U.S. whose local legislation permits the shipment of e-cigarette products. We also ship to Puerto Rico, Guam, U.S. Virgin Islands, APO and FPO addresses.
Select orders will be shipped to the cardholder’s verified billing address. If we are unable to verify the billing address the order will be canceled without notice.
Select orders, including those whose local legislation require it, will be shipped with signature required on delivery. If you live in a state that requires a signature, please keep this in mind when providing your Ship To address.
Please note that loose batteries can only be shipped domestically via surface transportation.
As of November 1, 2018, AVAIL Vapor will no longer accept orders or ship to individuals under the age of 21 to prevent the underage sale of electronic cigarettes and related products.
Carriers & Shipping Options
Below please find a list of the shipping carriers we partner with and the delivery options available to you. Please note that estimated transit times do not include our order processing time.
U.S. Postal Service
- USPS First Class Mail: 2 – 7 business days in transit
- USPS Priority Mail: 1 – 3 business days in transit (not guaranteed)
- USPS Priority Mail Express: 1 – 3 business days in transit (guaranteed)
- Ground: 1 – 5 business days in transit
- Next Day Air: 1 business day in transit
- Next Day Air Saver: 1 business day in transit, afternoon delivery
- 2nd Day Air: 2 business days in transit
- 3-Day Select: 3 business days in transit
Please note that UPS does not ship to PO Boxes or military addresses, and they do not deliver on weekends.
Once your order has shipped, a confirmation email will be sent to the email address you provided. The confirmation email will include a tracking detail for your package.
The rate charged for the shipping of your order is based on the weight of the products purchased, your location, and the delivery service selected. You will be presented the shipping cost before placing your order.
Please submit any online order cancellation requests promptly via email to [email protected]. Once the order has been shipped, we will not be able to cancel your order.
If an item is on backorder, we will ship the other items from your order that are in-stock. Once the backordered item becomes available, we will notify you via email and will ship the product out immediately. You will not be charged any shipping fees for the shipment of the backordered product.
Incomplete & Inaccurate Addresses
Incorrect or missing information in shipping addresses will delay order processing and fulfillment, and may result in returned orders. We will not reship an order until the carrier has returned the original order, and the customer will be responsible for any costs associated with reshipping the order. Please review all information carefully and thoroughly.
If there is an issue with your address and we need clarification in order to proceed with processing, we reserve the right to cancel your order without notice after ten business days from our first attempt to contact you. In this situation, we will issue a full refund, including any shipping fees.
AVAIL Vapor is not responsible for lost packages. Any issues should be addressed by the customer with the respective carrier. AVAIL will assist customers in resolving the matter with the carrier however we can.