WARNING: This product contains nicotine. Nicotine is an addictive chemical.

 

Return Policy

Refunds are only allowed within 10 calendar days of your purchase.
  • To be eligible for a return, your item must be in the original packaging unopened. The item must be unused and in the same condition that you received it.
  • To return an item, please email Customer Service at custservice@availvapor.com to request a return label. 
  • To complete your return, please include a signed letter stating the reason for your return and the original invoice. 
  • Once we receive your return, we will immediately notify you of the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit card (original method of payment).
  • You will receive the credit based on the timing of your card issuer's policies.

Defective Products Returns and/or Exchanges

  • To return a defective item, please email Customer Service at custservice@availvapor.com to request a return label. 
  • To complete your return, please include a signed letter stating the reason for your return and the original invoice.
  • Once we receive your return, we will immediately notify you of the status of your refund after inspecting the item. 
  • If your return is approved, we will initiate a refund to your credit card (original method of payment) or ship out a replacement.

Return Exceptions

Our return policy EXCLUDES the following items: atomizer heads, atomizer replacements, e-liquids, drip tips, and mod batteries.

  • Opened packs of coils
  • All e-liquids opened or unopened
  • Drip tips
  • Chuff caps
  • Rechargeable batteries
  • Used tanks and/or coils 

Returns of these items will be refused, due to sanitary issues and overall safety of customers.

Warranty Policy

  • We offer a 30-day warranty on all hardware sold on our website. The warranty covers these items for defects that come from the manufacturing process and does not cover these items for issues that come from normal wear and tear, use and abuse, or for issues that arise from the improper operation of these items.
  • If you would like to inquire about a warranty claim, please contact us at custservice@availvapor.com and include in your email a thorough description of the problem, the name of the device, and any other information you feel may be useful to us in assisting you. We will respond to your email within 24 hours with instructions for the return.
  • Items purchased online cannot be returned or exchanged at an AVAIL Vapor retail location. Depending on your location, the time it takes for your exchange may vary.

Have a Retail Store Purchase Return?

  • Retail store purchases must be returned to the store location where originally purchased. For a full retail store return policy, please contact custservice@availvapor.com or visit your local AVAIL location.
  • Items ordered online cannot be returned or exchanged at an AVAIL Vapor store.
  • Shipping costs are non-refundable. Depending on your location, the time it takes for your exchanged may vary. If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance.
  • We don’t guarantee that we will receive your returned item and we cannot be held responsible for issues that occur during the shipment process.
  • AVAIL Vapor accepts returns, refunds, and exchanges on certain devices offered on this website.
Address for Returns, Refunds, or Exchanges
AVAIL Vapor
Attn: Returns
820 Southlake Boulevard

Richmond, VA 23236

Have a Retail Store Purchase Return?

Retail store purchases must be returned to the store location where originally purchased. For a full retail store return policy, please contact custservice@availvapor.com or visit your local AVAIL location.